General Info
Professional Track
- Information Technology
Country
Palestinian TerritoriesAreas of Expertise
- Data Mining and Analytics
- Computer Engineering
- Information Systems Management
Professional Interests
- Information system management (service desk process management)
- Data analysis using Microsoft Power BI
- Computer engineering (hardware software support)
Age
38Be brave enough to discover your inner strength
What will be your most valuable contribution to your TechWomen host company?
I'm usually thinking about where we are progressing in the business and what will be the next step, next market, or next opportunity. I can contribute in analyzing data for the host company, and getting reports that can aid in decision making. I can also contribute in providing technical support, managing a technical support team, or analyzing service desk processes and user capabilities to improve them. I'm interested in networking with startups, giving training and sharing new ideas for webservices and mobile applications.
The Top Three Things I Would Like to Learn or Experience During my Mentorship
- Leadership and management skills
- New IT technologies and platforms
- Project management and technical skills
Mentorship Characteristic
- Attend company-wide meetings and/or team meetings
- Visit an office or attend a site-visit
- Focus on leadership skills building
- Focus on technical skills building
Ideal Company Type
I hope to work with an international IT industry company, with a focus on software, platform development, web services, or products. My ideal company has employees from different backgrounds and different cultures, a user friendly environment. Ideally this, company supports green technology and youth development.
Certifications
- J2EE Fujitsu Primergy server and storage maintenance
- Fujitsu Desktop and laptop maintenance
Programming Languages
- Java
Additional Technical Skills
Mobile application development, (Android), Adobe creative cloud (Indesign), analyzing data using Microsoft Power BI
What are three adjectives that best describe you in the work place?
- Reliable
- Curious
- Active
What impact will your mentorship have on your career and professional path?
I will be more confident in management and leadership. I will do better in decision making. It will help me in thinking for different alternative solutions for business concerns. I will grow in my career and will get more knowledge in leadership to be an influencer in my company. I will be opened to new opportunities, my thought-processes will be expanded to new and different markets, and I will have more ideas to develop my own business or start a new one beside the one I have.
After participating in the TechWomen program, how will you leverage your mentorship experience to make an impact in your home country?
I will know many success stories, which can inspire me to advance my own business, and I will have more colleagues from different cultures to network and share our challenges to discover innovative solutions. I can expand my business and learn from other participants and mentors new ideas to start a new business. I'll also be able to learn new leadership and risk management techniques that can help me enhance my business practices.
Work History
Years of Full-time Work Experience
12Primary Professional Focus
- IT support
- IT systems and/or data analysis
- Technical project and program manager
Current/Most Recent Job
- Title and Company: IT Technical Support and ServiceDesk Analyst, Juma Al-Majid Holding Company
- Direct Reports: 10+
- Type: Full-time
- Location: Dubai, United Arab Emirates
- Dates: November 24, 2020 –
-
Responsibilities:
Analyze current process flow and improve it; analyze data using PowerBi; provide technical support for Office 365 products; analyze business requirements and provide solutions for developing ServiceDesk; manage onsite engineers; coordinate projects and manage tasks
Job #2
- Title and Company: Technical Support, Fujitsu Technology Solutions
- Type: Full-time
- Location: Dubai, United Arab Emirates
- Dates: April 5, 2015 – November 15, 2020
-
Responsibilities:
Investigate technical issues, gather the logs from device, analyze it and identify the failure; determine the spare part to be replaced; acquire the correct part (RAM, CPU, HDD, SSD, PSU, motherboard, etc) and assign technician to replace it; follow-up with the user to check the status of the device
Job #3
- Title and Company: Project Coordinator, Al Aqsa University
- Type: Full-time
- Location: Gaza Strip, Palestine
- Dates: September 9, 2012 – July 21, 2015
-
Responsibilities:
Instruct students topics in IT, Java programming language, graphic design, and data structure; support projects with academic staff
Education History
Institution #1
- Institution: University of Jordan
- Degree Awarded: Master's
- Major: Computer Science
- Minor: Mobile Networks
- Location: Jordan
- Completion Date: December 1, 2010
Institution #2
- Institution: Islamic University of Gaza
- Degree Awarded: Bachelor's
- Major: Information Technology
- Minor: Computer Information Systems
- Location: Palestine
- Completion Date: June 1, 2006