General Info
Professional Track
- Information Technology
Country
KyrgyzstanAreas of Expertise
- Computer Science
- Information Systems Management
- Engineering, Telecommunications
Professional Interests
- How Human Resources Departments work in tech companies from recruiting to employee management, keeping the focus on employee satisfaction and well-being.
- How maximising the value of employees helps to lead to the great results of business.
- New methods and apps used in Tech Support in a Telecommunication company.
Age
35The Top Three Things I Would Like to Learn or Experience During my Mentorship
- Learn new methodologies used in effective management of technical employees, to acquire deeper knowledge on how HR systems are organised in big companies, how to structure the HR department as the company grows.
- Build a professional network among great women in STEM all over the world, learn new cultures and support this friendship network for life.
- Develop growth mindset, gain more interesting techniques of reaching the goals from experienced mentors.
Ideal Company Type
I would love to be placed in a mentorship company with a friendly culture and which is focused on a result. I work in an IT company of approximately 100 people, so I would like to try working/going through mentorship in a much bigger company with focus on a people as a main asset in business. As I am new in the HR team, I would love to gain more experience in this area deeply, but I would be glad to be in a company with Tech Support as its my former expertise.
Certifications
- Human Resource Management (Frankfurt School of Finance and Management)
What are three adjectives that best describe you in the work place?
- Positive
- Resilient
- Proactive
What impact will your mentorship have on your career and professional path?
I am in the process of acquiring new experience in the HR field. So, this mentorship will empower me to learn new approaches to the recruiting process in IT and allow me to know the human capital building system. Learning new technologies and methods will also help me think critically, act more confidently and be open to challenges with no fear. I believe that the TechWomen mentorship will extremely help me in becoming better in my new field because I will receive international experience, which can be an impulse to new achievements in my career.
After participating in the TechWomen program, how will you leverage your mentorship experience to make an impact in your home country?
Upon participation in the TechWomen program I plan to create more possibilities for women in Kyrgyzstan to learn about IT sphere via spreading it in various ways. 1) I will find several colleges in my country, including ones in rural areas and set up a series of meetings with students. 2) I will create a podcast in Kyrgyz language specifically for girls in order to share all the important and useful information on technology. 3) I would use the TechWomen program network to increase the interest in STEM among girls by setting up online workshops on different useful topics.
Work History
Years of Full-time Work Experience
13Primary Professional Focus
- IT support
- Managing technical employees
- Software
Current/Most Recent Job
- Title and Company: People Manager, Veeqo Ltd
- Direct Reports: 10+
- Type: Full-time
- Location: Bishkek, Kyrgyzstan
- Dates: November 14, 2019 –
-
Responsibilities:
Responsibilities are to hire people, monitor, train, control, motivate and prepare reports on the Kyrgyzstan team members' working data. Responsible for dealing with all HR queries in Bishkek (onboarding, offboarding etc), with the ongoing support of the Head of People. People Support Manager holds regular check-ins with the local team to understand whether their people's needs are being met and share any areas of concern with the relevant team leads. These needs may include hardware, training, general management or health and wellbeing.
Job #2
- Title and Company: Contact Center Manager, Mol Bulak Micro-Lending Company LLC
- Type: Full-time
- Location: Bishkek, Kyrgyzstan
- Dates: September 19, 2011 – November 11, 2019
-
Responsibilities:
Recruiting technical support agents; conduct interviews with agents, train agents, monitor the work-flow of the employees; make decisions of agents' concerns, keep support agents motivated; organise team - buildings
Job #3
- Title and Company: Contact Center Supervisor, Megacom National Mobile Company
- Type: Full-time
- Location: Bishkek, Kyrgyzstan
- Dates: May 1, 2008 – September 16, 2021
-
Responsibilities:
Hire call center employees, train, control and monitor their work everyday via special program, called Cisco, where one can listen to the conversations with the customers, working on errors made by the agents, motivate and prepare reports on the team.
Education History
Highest Level of Education Completed
Master'sInstitution #1
- Institution: Academy of Management under the President of the Kyrgyz Republic
- Degree Awarded: Master's
- Major: Business Administration
- Minor:
- Location: Kyrgyzstan
- Completion Date: June 1, 2010
Institution #2
- Institution: Kyrgyz-Russian Slavic University
- Degree Awarded: Bachelor's
- Major: Lingust/Interpreter
- Minor:
- Location:
- Completion Date: June 1, 2008
